Support Solutions
Start Live Chat 
Live Chat

Hyperion Platform Maintenance

There are a number of proactive maintenance tasks that are highly recommended to be undertaken on the Oracle EPM system. These tasks do not necessarily include specific actions for all components and are applicable mainly to the HFM solution and the Essbase engine that underpins Hyperion Planning.

This section describes the specific actions that will be carried out as part of a support and maintenance agreement with PureApps.

System Patching

Oracle release new versions of the Hyperion products periodically, generally one major release a year with an interim minor release. Additionally, patches are made available to fix specific problems that arise in the general usage of the systems.

Included within the support arrangement is the patching of the Hyperion platform as required. PureApps will undertake patching of the Hyperion environment in response to specific problems as and when they arise.

Documentation of Hyperion Environments are updated following patching.

General Maintenance

System Restart
Hyperion systems are very complex and consist of a larger number of windows services. These services must be started in a specific order to ensure that the components are available and fully functional. Therefore, as part of our standard approach for the implementation and deployment of Hyperion infrastructure, each environment is provided with a specific set of centralised scripts that can be used to stop and start an entire Hyperion environment in a controlled order.

The timing of each restart will be pre-approved and scheduled in advance in order to minimise service disruption. Although this is a proactive maintenance task, it can also be carried out as a reactive task to address a number of issues that can possibly occur. The use of scripts allows us to minimise the time in which it takes to complete a full system restart.

Maintenance Processes

Monthly

  • Production system restarted
  • Essbase log maintenance
  • HFM log maintenance
  • HFM Database table management TASK audit/DATA audit

As required

  • Patch control
  • Database maintenance
  • Backups